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Personal data protection policy
INFORMATION RELATING TO THE PROTECTION OF PERSONAL DATA
Last update: [06/26/2024]
The protection of our customers' personal data is at the heart of our concerns.
This document applies to data that we collect online, on our websites, but also to data that we collect offline in our leisure parks, stores or during events.
We would like to provide you with all the information you need to understand the use of your data:
1. Who is responsible for the use of your data?
2. With whom is your data shared?
3. When is your personal data collected?
4. What data do we collect?
5. How do we use your data and how long do we keep it?
6. Are there any specific measures for children?
7. Where is your personal data stored?
8. How is your data secured?
9. What rights do you have over your data?
10. Do you have a question? Contact us!
1. Who is responsible for the use of your data?
When you book and/or access our services, your personal data is processed by :
- La Compagnie des Alpes, the parent company of the Compagnie des Alpes Group, with capital of €25,266,567.50, registered with the Paris Trade and Companies Register 349 577 908, having its registered office at 50-51 boulevard Haussmann 75009 Paris,
And,
- France Miniature , affiliated company of the Compagnie des Alpes group and operator of the France Miniature leisure park, with capital of €1,809,300.00, registered with the Versailles RCS 348 677 196 with its headquarters at 25 route du Mesnil 78990 Elancourt, France.
In this policy the “we” refers to these two companies, which may act together as joint controllers for the processing referenced below.
If the Compagnie des Alpes is in charge of the management and supervision of the IT system allowing the collection and processing of your data, it is however solely the responsibility of France Miniature , as an independent data controller, to manage the relationship. contractual with you, to provide you with the services ordered, and to carry out marketing and advertising operations on its services and brands.
2. With whom is your data shared?
Recipients internal to the Compagnie des Alpes Group:
Your data is processed jointly by France Miniature and Compagnie des Alpes, parent company of the Compagnie des Alpes Group.
Within these two companies, your data is only accessible to a limited number of people in specific departments (customer services, sales, IT department, etc.), only if access to the data is necessary for the purposes of their duties.
On the other hand, your data is not shared with other companies in the Compagnie des Alpes group, unless you have expressly authorised it or you are a professional customer (e.g. tour operator, distributor, CSE, etc.).
For our professional customers, and unless you object to this processing, your data may be shared with other companies in the Compagnie des Alpes group operating leisure parks, to enable you to receive our offers on all products likely to be of interest to you. The list of companies concerned is as follows
- Chaplin’s World - By Grévin (Reg. Genève CH-660-0618000-4)
- Family Park - M. Müller Gesellschaft m.b.H. (FN 126549 b)
- Futuroscope (RCS Poitiers 444 030 902)
- Grévin et Compagnie – Parc Astérix (RCS Compiègne 334 240 033)
- Musée Grévin (RCS Paris 552 067 811)
- Walibi Belgium et Bellewaerde - Belpark (Reg. Ypres 0439 050 308)
- Walibi Holland - Harderwijk Hellendoorn Holding (KvK 34161632)
- Walibi Rhône-Alpes - Avenir Land (RCS Vienne 311 285 068)
Recipients outside the Compagnie des Alpes Group:
Your data may also be shared with recipients outside the Compagnie des Alpes Group:
- To all our technical service providers whose intervention is necessary to carry out the processing mentioned below (IT service providers, payment service providers, printers, etc.), for the purpose of processing your order and improving our services and exclusively within the limits of our instructions;
- To social networks, only if you choose to create your customer account via the quick "social login" procedure. If you choose this option, you will be able to use your Facebook, Apple or Google account to register on our site, without having to re-register your details. By using this function, you consent to us sharing certain information about you from your social network.
The data sent to us by the social network is your surname, first name and email address. This data is required to create your customer account. We do not communicate information to the social networks about your activities and orders on this site, however these networks will have information relating to connections to your account. We invite you, before using the "Social Login", to read the privacy protection policies of the social networks in order to inform yourself about their use of your data.
- Where applicable, to national or local authorities, if required by law or as part of an investigation and in accordance with regulations.
3. When is your personal data collected?
We may collect your personal data on various occasions:
Online:
On our website to receive our newsletters, or for the purposes of logging into your account, completing your orders or benefiting from our digital services.
In our leisure parks:
When you are enjoying our facilities, alone or with your loved ones: taking photographs, accessibility for people with disabilities, access to reduced rates, browsing the public wifi, hiring equipment, video surveillance.
When we interact with you:
When you open or reply to a newsletter, take part in a satisfaction survey or a competition. When you contact customer service to make a complaint.
Via our Partners:
When you access our services through an intermediary (e.g. travel agencies, partner distributors).
4. What data do we collect?
We only collect the data that is strictly necessary for their use, no more!
Depending on your visit to our park or our websites, we may collect the following information:
- The information needed to create your customer account (title, surname, first name, e-mail address)
- Payment information
- Postal details
- Telephone number
- Date of birth
- Video surveillance
- Photography for the Season Pass
- Web browsing data (on this subject, see our information on cookies!)
- If necessary, and depending on the product subscribed to, the names and email addresses of your relatives for groups and families
- Supporting documents for reduced fares or priority access, the conditions of which are detailed on our website. You will be asked to present original supporting documents at our ticket offices in the resort. A copy of this document may be made for the sole purpose of combating fraud.
5. How do we use your data and how long do we keep it?
At the end of the retention periods defined below, we delete your data from our systems or make it anonymous so that it can no longer be used to identify you.
Treatments
| Legal basis | Data retention periods |
Customer account | Execution of the contract | During the time your customer account is active, and up to 2 years after the last connection to your account. |
Processing orders and reservations | Execution of the contract | For online purchases: for five years from the date of purchase if the order amount is less than €120, for ten years if the order amount is equal to or greater than €120 (and for 5 years for cash register transactions). The data linked to your bank card is kept for 13 months by our payment providers after the last debit date for purposes of proof in the event of a dispute about the transaction (15 months in the case of deferred debit payment cards). The cryptogram is not kept beyond the transaction. |
Satisfaction surveys | Legitimate interest | Duration necessary to achieve the objective of the survey, then anonymized. |
Quizzes | Running the game | 6 months from the end of the game. |
Sending newsletters/prospecting campaigns by email or SMS.
If you have also accepted cookies, you can also receive basket reminders by email if you have not finalized a purchase in progress. | Consent or legitimate interest if you are a professional customer or if you have purchased a product on our website or mobile application | 3 years for prospects and customers, from your last contact with us (e.g.: a request for commercial documentation, a click on a hyperlink contained in our newsletter).
|
Complaint handling and after-sales service | Execution of the contract | 5 years after the processing of the complaint is closed |
Statistical establishments | Legitimate interest | Duration necessary to achieve the objective of the statistics, then anonymization |
Copy of supporting documents for reduced and special rates | Legitimate interest (fight against fraud) | 24 hours after collection |
Customizing navigation/profiling | Consent | 12 months |
Photographs for the Season Pass edition | Performance of the Contract | The validity period of the Season Pass |
Management of found and lost objects |
Execution of the contract | Objects containing personal data (identity documents, telephone, etc.) are kept for two months then handed over to the Elancourt municipal police. |
Video surveillance | Legitimate interest | 21 days following recording of images. |
Geolocation (on the mobile application) | Consent | For the duration of use of the mobile application (data retention is only available on the visitor's terminal). |
Transfer of image rights | Execution of the contract | 5 years after the end of the assignment period |
Assistance provided to visitors | Safeguarding the vital interests of the person | Bodily injury: until the end of a period of 10 years from the damage. In the event of damage to the property: for 5 years |
Exercising your GDPR rights | Legal obligations | 10 years from the closing of the application. When the collection of proof of identity has been necessary, it is deleted as soon as the verification has been carried out . |
Litigation management | Legitimate interest | Until all avenues of appeal are exhausted |
Candidacy | Legitimate interest | 2 years following data collection for unsuccessful applications |
Cybersecurity – Vulnerability Reporting | Legitimate interest | 6 years from receipt of the vulnerability declaration |
Focus on profiling for purposes of personalizing our content :
We are able to personalise the display of content on our website and send you newsletters tailored to your needs.
We do this solely on the basis of the information we have collected directly from you when you make a purchase (and only that information), and your browsing data on our website once you have accepted cookies.
This information also allows us to better target our advertising campaigns on third-party sites (e.g. social networks) so that they better match your interests.
The data used to carry out this profiling is based on:
- A maximum 3-year history of your customer account data;
- A history of maximum 12 months for browsing data on our site.
6. Are there any specific measures for children?
If the family dimension of our activities is at the heart of our concerns, we do not direct any data processing specifically towards children.
If using our services by anyone under the age of 15, we recommend that they be accompanied by an adult. Consent from parents or legal guardians may be obtained at the time of collection of this data, if necessary.
7. Where is your personal data stored?
All your personal data is exclusively stored on servers located in the territory of the European Union or countries offering a so-called “adequate” level of protection (e.g. the United Kingdom, Switzerland).
Although hosted on the territory of the European Union, this data may be accessible from third countries when we use technical service providers (e.g. AWS, Adobe, Microsoft, Google), who are established abroad (at namely: United Kingdom, United States, Israel). Accesses from these countries are considered data transfers, but are necessary for the proper functioning and maintenance of the IT tools they offer. These service providers have real expertise which justifies their request.
We do everything we can with these service providers to ensure that your data is protected in accordance with European regulations. These service providers only act within the framework of our instructions. A contract is systematically concluded with the latter and transfers of personal data are governed by the signing of reinforced contractual clauses specifically provided for this purpose (standard contractual clauses -CCT- published by the European Commission) as long as the laws of the country concerned do not do not offer protection equivalent to the GDPR (so-called “adequate” countries). If necessary, additional technical or legal measures are put in place.
8. How is your data secured?
The security of your personal data is a central concern of the companies in the Compagnie des Alpes Group, which pool their resources to ensure that you benefit from an appropriate level of security that is up to date with the state of the art.
In order to preserve the confidentiality and security of your personal data, and in particular to protect it against unlawful or accidental destruction, accidental loss or alteration, or unauthorised disclosure or access, the Compagnie des Alpes Group takes appropriate technical and organisational measures, and imposes the same level of requirements on its subcontractors. These measures are adapted according to the sensitivity of the data processed and the level of risk.
The Compagnie des Alpes Group has put in place procedures to detect, analyse and monitor security incidents and any suspected breach of your personal data, and to be able to block access to the data at any time. Procedures for managing personal authorisations have also been put in place to ensure that access to data is as restricted as possible.
Despite our efforts, vulnerabilities may still exist in our systems. If you believe you have detected a vulnerability, please contact us using this form (vulnerability disclosure page), in accordance with the principles described therein.
9. What rights do you have over your data?
You have a number of rights in relation to your personal data in our possession:
- The right to object: You no longer wish to receive our commercial communications, object to a decision linked to your profiling, or withdraw your consent.
- The right to rectify your data: moving house? changing your email address? let us know by keeping your data up to date!
- The right to access your data: you can request a copy of all the personal data we hold about you, in a format you can understand.
- The right to delete your data: You wish to delete your entire customer account and erase all your personal data in our possession. We will comply with your request, with the exception of accounting and tax records relating to your transactions, as well as those required for the constitution of our evidence files (in the event of possible legal action), which must be kept.
- The right to freeze the use of your data: if you are faced with a contentious situation and wish to prevent your data from being deleted, your data will be retained without being used.
- The right to take your data away: You wish to recover part of your data. You are then free to store it elsewhere or to transfer it easily from one system to another, with a view to re-using it for other purposes.
You will find all our contact details below for exercising these rights.
10. Do you have a question? Contact us!
Do you have a question? Would you like to stop receiving our newsletters? Delete your account?
We have appointed a Data Protection Officer to answer all your questions and ensure the protection of your personal data.
To contact him, click here!
Please fill in the form below and your request will be processed within a month.
You can also contact him
- By post to the following address France Miniature, Service Protection des données personnelles (Data Privacy), 25 route du Mesnil 78990 Elancourt, France.
Or
- By e-mail at the following address: privacy@franceminiature.com
If there are serious doubts about your identity, and if it cannot be done otherwise, you may be asked to provide proof of identity in order to process your request, simply to ensure that we are dealing with the right person.
If, despite our efforts, you feel that our response is incomplete, you can contact the CNIL at https://www.cnil.fr/fr.